---
title: Add Credits
description: "Snappy runs on **Credits** - instead of paying commission on each ticket, you spend credits as you sell tickets, email attendees and use other features. The **Add Credits** page is where you top up. Open it by clicking the **credits…"
url: "https://snappytickets.co.uk/docs/add-credits/"
updated: "2026-10-03"
category: Add Credits
---

# Add Credits

Snappy runs on **Credits** - instead of paying commission on each ticket, you spend credits as you sell tickets, email attendees and use other features. The **Add Credits** page is where you top up.

Open it by clicking the **credits icon** (your balance is shown next to it) or go straight to [/add-credits/](/add-credits/).

#### Keeping an Eye on Your Balance

Your current credit balance is always shown at the **top right of every page** when you're logged in. It's also printed in every sale notification email, and if you're running low a **top-up warning** is added to the email too.

If you've disabled sale notification emails they switch back on automatically when your credits are running low, or when a buyer leaves a note with their order - so you'll never miss anything important.

#### Buying Credits

Credits are bought like any other purchase:

1. On the Add Credits page, choose how many credits you want - the minimum is **10**.
2. Checkout and pay as normal.
3. The credits are added to your balance when the order completes, and appear in your [Credit History](/docs/credit-history/) as **Purchase Credits**.

One quirk: credits **can't be bought in the same order as event tickets**. If your cart already has tickets in it you'll be asked to finish or empty it first - buy the credits separately.

The more credits you buy in one go, the cheaper each credit is - see the [Prices page](/prices/) for the full breakdown.

Credits bought by **credit/debit card** appear in your account immediately. Credits bought by **BACS** can take up to 24 hours to show, as I have to confirm the payment has been received - though I usually do this within 10 minutes!

*[Screenshot: the Add Credits page]*

#### Running Low

When your balance drops below **10 credits** you'll start seeing reminders to top up. If it reaches **negative**, two things happen:

- Credit costs **double** until you're back in credit
- Ticket sales on your paid events are **paused** - people can still view the events but can't buy tickets until you top up (you'll get an email if this happens)

Your [Credit History](/docs/credit-history/) always works, even with a negative balance, so you can see exactly where credits went.

#### Free Credits

Not all credits have to be bought:

- **Sign-up credits** - new accounts start with free credits to try things out
- **Referral credits** - share your referral link (on the [Event Settings](/docs/event-settings/) page) and you earn free credits when someone signs up through it - they get double sign-up credits too
- **Credit FREE events** - marking an event as free means selling its tickets costs nothing at all