Credit History

The Credit History page is a statement of every credit transaction on your account – every purchase, every credit spent on ticket sales, emails, waitlists and so on. Think of it as a bank statement for your Snappy credits.

To open it click Credit History in the Dashboard sidebar. Unlike most dashboard pages it stays available even when your balance is negative, so you can always check where your credits went.

The Statement Table #

Each row is one transaction, newest first:

• Date/Time – when the transaction happened
• Event – the event it relates to, if any
• Order ID – the order it relates to, if any
• Transaction Type – what the credit was for (see below)
• Amount – credits added (+) or spent (-)
• Balance – your credit balance after that transaction

Rows where your balance went negative are highlighted in red.

[Screenshot: the Credit History statement table]

Filtering the Statement #

Use the filters above the table to narrow down what is shown, then click Apply Filters (Reset clears them all):

• Start / End Date-Time – only show transactions between two dates
• Month and Year – quick filters, eg everything from last March
• Transaction Type – show only one kind of transaction, eg just Email Credits
• Event – show only transactions for one of your events
• Rows per page – show 20, 50 or 100 rows at a time, with Previous/Next page links underneath the table

Transaction Types #

The type tells you where each credit movement came from:

• Purchase Credits – credits you bought
• New User Credits – the free credits you were given when you signed up
• Referral Credits – free credits earned by referring someone
• Bonus Credits – free credits added as a bonus
• Event Credits – credits spent on ticket sales for an event
• Email Credits – credits spent sending mass emails to attendees
• Waitlist Credits – credits spent on waitlist registrations
• Seating Credits – credits spent on seating features
• Transfer Credits – credits related to transferred attendees
• Negative Credits – the extra charge applied for spending credits while your balance is negative
• Admin entries – adjustments made by Snappy support

Remember that tickets on a Credit FREE event don’t cost you anything, so those events won’t appear here.